This policy covers the Flash Lamps website. It describes the information collected through the site itself and through direct contact. Where a detail depends on the trading arrangements of the operator, it is identified rather than assumed.
Who is responsible
Flash Lamps is the lamp collection of Flash Flooring. Questions about this policy, or about information held about you, can be sent to support@flashflooringltd.shop or raised by phone on +44 7956 299186.
What the site collects
- Information you send us. If you email or telephone, or send a question through a form, we receive what you choose to include, such as your name, contact details and the message itself.
- Order and account information. When a shop, account or checkout function is enabled and used, the site processes the details needed to handle that order or account.
- Technical information. The site and its hosting environment record standard request data, such as the pages requested and the browser used, for security and to keep the site working.
- Cookie information. See the Cookie Policy for the categories used and how consent is handled.
Why it is used
Information is used to answer a question, to handle an order or account, to keep the site secure and available, and to meet record-keeping and legal obligations. We do not sell personal information.
How long it is kept
Information is kept only as long as it is needed for the purpose it was given for, or for as long as the law requires records to be held. Messages that no longer need a reply are removed in the ordinary course of running the business.
Who it is shared with
Information may be handled by service providers that make the site work, such as hosting, email delivery and, where an order is placed, payment and delivery providers. They receive what is needed for their part and are not permitted to use it for anything else.
Your rights
Under data protection law you can ask for a copy of the information held about you, ask for it to be corrected, and in certain circumstances ask for it to be erased or for its use to be restricted. You can also object to some uses. Write to the address above and we will respond within the period the law allows.
Returns and refunds
If you return an item or ask for a refund, we keep the order, return and payment records for as long as we need them to deal with your request and to meet our accounting and tax obligations. What can be returned, and how, is set out in our Terms & Conditions.
Changes
This policy may be updated to reflect changes in the site or in the law. The version shown on this page is the current one.